Support
Need help with Balcony?
For app issues, prediction questions, feedback, or account-related help, contact us using the email below.
Email support
support.balconyapp@gmail.com
Please include your device model, iOS version, and a short description of what happened. A screenshot is helpful when relevant.
Frequently asked questions
Is Balcony a gambling app?
No. Balcony uses virtual points for entertainment and ranking. There is no real-money wagering, entry fee, cash prize, or cash-out.
Can I change a prediction?
If a prediction is still open, you may be able to update your call. Once it reaches its lock time, it can no longer be changed.
Why is a prediction locked?
Predictions lock before the relevant outcome is known so that everyone is making a genuine pre-result call.
How are points determined?
Correct calls earn virtual points. Some predictions may award different point values based on the difficulty of the call.